Outbound dialing services refer to a type of call center technology that enables agents to make outbound calls to customers or prospects. Outbound dialing services typically use an automated system to place calls to a list of phone numbers, and can be used for a variety of purposes, including telemarketing, customer service, and debt collection.

Outbound dialing services can be a valuable tool for businesses that need to make a large number of outbound calls, such as telemarketing firms, debt collectors, and customer service centers. By using an automated system to place calls, businesses can improve agent productivity, increase the number of calls that are answered, and improve customer satisfaction by reducing wait times.